Privacy policy

What personal information is collected? Personal data is data that can be used to identify or contact you. Under the EU General Data Protection Regulation (GDPR), personal data is defined as: “any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”. Nevertheless, if we collect personal information, we will never collect sensitive personal information about you. The EU's General Data Protection Regulation (GDPR) defines sensitive personal data as "categories of personal data relating to racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health data or data about the sex life or sexual orientation of a natural person. When you use the website and/or purchase from us, we may collect various information. In any case, we make every effort to ensure that the information we receive and use is suitable for the purposes set out below. 1. When you create an account 2. When you make a purchase. 3. When interacting with our website 4. When you contact us. 5. When you post a comment about us, or mention us on social media. 1. When you create an account. We may collect and process the following information: Email address, full name, phone number, billing address, shipping address, products visited and loved, order history. The above information will be used for the following purposes: So that you are able to create a personal account; So that you can manage your account, facilitate the purchase process; So you can view your order history; You can login without registering an account; To provide you with a product that you may like The legal grounds for processing your personal data are: The processing for your account is based on our legitimate interests; so we can, for example, give you access to your order history, a list of your favorite products, or make your purchases easier at checkout*. 2. When you make a purchase. We may collect and process the following information: Email address, full name, phone number, billing address, shipping address, payment details We use the above information for the following purposes: So that you can buy and receive your order; So that we can prevent and detect fraud; So that you can stay informed about your order by e-mail, SMS; So that you can receive marketing communications via email or SMS; So that we can send you NPS surveys and contact you to find out what you think about our services; So that we can inform you about changes to our services; So that you get your money back and we can manage the whole thing; So that you can receive your refund and we can manage the entire return process. The legal grounds for processing your personal information are: The processing of your personal data is necessary for the contract between you and JoyPress (to fulfill and deliver your purchases), to comply with our legal obligations and our legitimate interests*. 3. When interacting with our website. We may collect and process the following information: Contact information, purchase history, information collected during your visit to our website We use the above information for the following purposes: So that you can sign up for our newsletters and receive information, news and offers about our products; So that we can inform and remind you of any task that has not yet been completed (incomplete orders, abandoned baskets); So that we can inform you when a product is back in stock; So that we can provide, update, maintain, improve and protect our website, business and services; So that we can deliver relevant website content and online advertisements; To prevent abuse, crime and fraud. The legal grounds for processing your personal data are: The processing of your personal data is based on your consent (when you sign up for us NL and request to be reminded when a product is back in stock) or based on our legitimate interests*. 4. When you contact us. We may collect and process the following information: Name, email address, phone number, correspondence history, order information, shipping address, payment information, ID documentation. We use the above information for the following purposes: For when you contact us. So that we can manage and administer all your questions; So that we can verify your identity when you request more information based on your rights. The legal grounds for processing your personal data are: The processing of your personal data is necessary for the contract between you and us and based on our legitimate interests*. 5. When you post comments about us, or mention us on Social Media. We may collect and process the following information: Social name, public photo and video, your comments. We use the above information for the following purposes: To follow the opinion of our customers; To respond to your comments. The legal grounds for processing your personal data are: The processing of your personal data is based on your type of consent*. * When we speak of legitimate reason JoyPress will at all times comply with the following requirements: We are obliged to use the information obtained only for our legitimate interests or for any third parties to whom we do provide the data. The above interests must be in balance with your interests. Legitimate interests will not prevail where the processing is not justified due to any adverse effect on your rights, freedoms or legitimate interests. JoyPress's legitimate interests do not have to be in harmony with those of the individual to meet the requirement. However, when there is a serious mismatch between the conflicting interests, your legitimate interests always come first. Marketing When you make a purchase or otherwise (voluntarily) provide us with your email address, you will receive marketing communications via email. These email messages are intended to inform you about our current or upcoming offers. You can of course unsubscribe from us at any time. You can unsubscribe from us by: By clicking the unsubscribe link at the end of the email. By contacting our customer service. Use of data for advertising We use data collected during your visit to create banners and advertisements when you visit other third-party websites. The ads in question are created via pixels and are based on information we have about you (such as search history). This explains why you may see ads that match items that are similar to it. All information used to create those ads is pseudonymised and we will never use data that clearly identifies you. Cookies We use cookies when you visit our website. Cookies can be turned on and off through your browser settings or through our cookie settings (located at the bottom of this page). Below you can read how to manage cookies on your devices. Cookies are data files that may contain small amounts of information and are stored on your device (computer, smartphone, etc.) when you first visit a website. We use cookies for various reasons, such as website navigation, so that you can add items to your shopping cart, save your language preference, analyze the number of visitors to our site, assess the success of our advertising campaigns, offers and communications whether our website is efficient and secure works. Access to your personal information held with us requires identification. When you request access to your information, we are required to take all reasonable steps to establish your identity before handing over this information. These measures are only there to protect your information and to reduce the risk of identity theft, theft or unauthorized access to your information. We therefore kindly ask you to send us original or certified copies of the following documentation: passport, identity card, birth certificate or driver's license. One of the above documents is required to request personal information. We aim to respond within a month. If you wish to exercise any of the above rights, please contact us via our form or via our contact details. How long do we keep your data? We will retain your personal data for as long as you have an account and for as long as necessary to comply with our legal/regulatory obligations, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions. When we no longer keep your personal data.