Refund policy

When will you receive the purchase amount back? In case of cancellation You can cancel your order unless your order has already been shipped. As soon as your order has been shipped, you will receive a confirmation from us by e-mail. You can cancel your order by emailing or contacting us by phone. With a confirmed cancellation, you will receive the money back on your account within 48 hours. In case of return At JoyPress you have the right to return your order*. You may view, assess and/or try on the article within the period of 14 days. As soon as we have received your return, we will send you a confirmation by e-mail. Delivery can take up to 10 days depending on the courier service. If you return the entire order, we will refund the full amount including shipping costs. This can take 5 working days. *Pay attention! Due to hygiene reasons, the following items cannot be returned if the seal is broken: Wigs Strings catsuits Tights and stockings All sex toys including vibrators and dildos Condoms, tablets, lubricants and massage products and creams